Professional Experience

Product Director, Five (now part of Endava) April 2018 - Present

I lead product discovery and strategy for a wide range of Five's clients by working closely with the design and development teams at Five, our clients themselves, and most importantly their customers in order to develop and validate product strategies and designs that maximize revenue. I have personally led key strategic projects for early stage startups, for publicly traded companies, and many in between, including the following, most of which had individual project budgets well over $1M:

PIMCO - Led the product direction of the most used internal tool at PIMCO, a heavily customized CRM optimized for their business needs. This strategic work included over 150 user interviews and prototype tests, multiple client workshops, and dozens of design iterations.
PIMCO - Led the research, concepting, iteration, workflow design, and product design of the PIMCO Order Management System
PetMeds - Led a team in the research and product strategy work for an upcoming standalone PetMeds digital product (specific details under NDA)
Sanofi - Designed a product optimization and testing strategy for an upcoming global app launch (specific details under NDA)
Wiley / Dummies - Product strategy lead on the upcoming Dummies app, the first major step in the digital transformation for this brand. Also led a series of iterative AB tests on the Dummies website, resulting in a bounce rate decrease of over 10% and total site revenue increase of over 7%.
AccuWeather - Led the design of a game based around predicting the weather, which was a collaboration between Cantor Fitzgerald and Accuweather.
Strayer University - Led the product discovery work for a Strayer University app for new students, which included multiple rounds of interviews and prototype testing in order to solve specific pain points students experience in their first semester at college.
Mint Mobile - Product Discovery lead for the Mint Mobile app, which following launch led to a 400% increase in new customer activations.
Princeton University Press - Currently leading the strategy and design of the upcoming 3d Birds app, a major step in the digital monetization of the Press’s content.

Senior Product Manager, Slice January 2017 - March 2018

I was responsible for the mobile apps at Slice, helping millions of customers order their favorite food: pizza.

Led the development and growth of the Slice iOS and Android apps, which grew from representing 6% of company revenue to over 30%, with year-over-year revenue growth of over 850%
Improved the new user conversion rate by 35%, and the return user conversion rate by 45%
Ran over 50 AB tests across platforms aimed at increasing conversion. The learnings from this testing led to both small and large new features and product adjustments
Created detailed conversion funnels representing a large variety of user personas, and focussed product efforts on both particular as well as broad user problems
Guided feature development focussed on retention, causing the apps to be the highest retention and lifetime value consumer products Slice offers. This led to fundamental changes in the Marketing and Product Development strategies.
Led projects big and small, ranging from a full company rebrand, to a new search service, to a referral program, and everything in between.

Lead Technical Product Manager, BounceX September 2015 – December 2016

I was the lead Technical Product Manager at BounceX, named by both Inc. Magazine and Deloitte as the fastest growing software company in the United States.

Implemented and led Agile Development processes for the two senior engineering teams at BounceX, including managing all sprint tools and boards, and running all sprint meetings
Organized and ran year, quarterly, and bi-weekly engineering prioritization planning meetings with the C-level executive team
Coached and created standard processes for the Product team to plan and organize work, including methods for creating product roadmaps, rollout plans, and tickets
Designed the Product Team structure for BounceX, including all team member roles and responsibilities
Led the rollout of several major products, including the BounceX Behavioral CMS, the company's highest revenue product

Product Manager, Noodle October 2012 – August 2015

Led agile cross-functional teams in the creation of many of Noodle's products, all aimed at helping people make more informed decisions about their education. Responsibilities include:

User research relating to the improvement of existing products as well as the creation of new ones
Understanding the technologies which would be utilized in the development of our products
Designing products and features to meet business goals and user needs
Writing clear specifications and expectations for products and communicating these to the team
Managing estimation and prioritization of work
Working closely with developers through product development, testing, and deployments
Gathering feedback in order to improve the Noodle product offerings

During my time at Noodle, the company grew from 20 employees to over 60, and the site traffic grew from 100k unique visitors per month to over 1 million.

Research Assistant, Brown University May 2012 – October 2012

Worked with leading experts in the field of neuroscience for the development of gamified products which aid in the physical rehabilitation of children with traumatic brain injuries. Work included building functioning prototypes of video game controllers for use in rehabilitation, as well as writing the initial version of a patent which our team then applied for.

Teaching Assistant, Brown University September 2012 – May 2012

Worked as an assistant in teaching Technology Entrepreneurship and Commercialization I and II, the capstone course for Masters students studying Engineering Management. Work included mentoring several teams of students in their Masters thesis projects, two of which resulted in the teams starting companies based on their work in the program.

Assistant Construction Manager, Monetti Builders Summer 2006 – Summer 2011

Gained experience in construction management including scheduling, estimating, bidding and purchasing, day to day operations, construction materials and methods, code requirements, and communication with clients, architects, and engineers. Jobs include new home construction, additions, renovations, and light commercial construction.

Key Qualifications

Utilizes customer research and data in every single decision
Creates user friendly products to meet the needs of many unique customers
Balances business goals, customer needs, priorities, and limitations of time, budget, and resources
Communicates ideas, goals, and expectations clearly throughout the company
Tests and iterates on all products, gathering feedback during all stages of development
Experience leading Agile development projects with cross-functional teams
Has lead projects that required skills and functional understanding of the following: Jira, Microsoft Project, Microsoft Office, Photoshop, Git, HTML, CSS, iOS and Android app development, SQL, and many more

Education

Brown University Master of Science, Engineering Management, May 2012

Award for top student in the program

Lehigh University Bachelor of Science, Civil Engineering, May 2011

Chi Epsilon Civil Engineering Honor Society member

Lehigh University Bachelor of Arts, Architecture, May 2011

Leadership Experience

Lehigh University Track and Field Assistant Coach, August 2010 – May 2011

Led the development of training schedules and coached at daily practice and weekend competitions throughout the entire school year for the hurdle event athletes. Nearly every athlete I coached achieved personal best times in their events, and several scored in the Patriot League Championships.